Return and Refund Policy
Last updated: July 30, 2026
Liberty Build Co. accepts eligible returns within 30 days after the customer receives the order. The terms and restrictions below apply to all return requests.
Return Eligibility
To qualify for a return, the item must be:
- Unused, uninstalled, and in the same condition in which it was received
- Free from damage, wear, alteration, modification, or attempted installation
- Returned with all original packaging, tags, instructions, hardware, accessories, and included components
- Accompanied by the receipt, order number, or other proof of purchase
Items showing signs of use, installation, modification, damage, missing components, or improper handling may be refused or may receive a reduced refund.
Customers are responsible for return-shipping costs unless the return is caused by our error or the item arrived damaged or defective.
Restocking Fee
Eligible returns are subject to a 10% restocking fee, which will be deducted from the refund.
Original shipping and handling charges are nonrefundable. Return-shipping costs are also nonrefundable.
The restocking fee may be waived when:
- We shipped the wrong item
- The item arrived damaged
- The item was confirmed to be defective
- We made another fulfillment error
Starting a Return
Before sending anything back, contact us at:
Email: us2aarms@gmail.com
Use the subject line:
Return Request
Include:
- Your name
- Order number
- Item being returned
- Reason for the return
- Photographs, when the item is damaged, defective, incorrect, or shows a compatibility issue
Approved returns must be sent to:
Liberty Build Co.
331 W 600 N
La Verkin, Utah 84745
United States
Do not send a return until you have received return instructions from us.
Items returned without prior authorization may be refused and returned to the sender.
We currently accept returns only from customers located within the United States.
Damaged, Defective, or Incorrect Items
Inspect your order immediately after delivery.
Contact us as soon as possible if:
- The item arrived damaged
- The item appears defective
- Parts or accessories are missing
- You received the wrong item
- The package was damaged during shipment
Include your order number and clear photographs of the item, packaging, shipping label, and damage when applicable.
We will review the issue and determine the appropriate resolution, which may include replacement, repair, refund, store credit, or another reasonable remedy.
Damage caused by improper installation, misuse, modification, neglect, incompatible components, improper tools, or failure to follow manufacturer instructions is not considered a product defect.
Nonreturnable Items
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
- Firearms or serialized items after transfer or acceptance
- Ammunition
- Primers, powder, and other hazardous or regulated materials
- Installed, fitted, fired, used, altered, or modified firearm parts
- Electronic optics or accessories showing installation or use
- Custom-made, personalized, engraved, or special-order products
- Clearance, closeout, or final-sale items
- Gift cards
- Downloadable or digital products
- Products missing original packaging, hardware, instructions, or accessories
- Items damaged through improper installation, maintenance, storage, or use
For safety and legal reasons, firearms and other serialized products may be subject to manufacturer warranty procedures rather than a standard return.
Contact us before purchasing when you are unsure whether a product is compatible with your firearm, frame, slide, optic, or other equipment. Customer ordering errors and compatibility mistakes remain subject to the normal return requirements and restocking fee.
Firearms and Serialized Products
Firearms and serialized products must be shipped and transferred in accordance with all applicable federal, state, and local laws.
Once a firearm or serialized item has been transferred to and accepted by the customer, it is generally not eligible for return.
Customers must inspect firearms and serialized products at the receiving dealer before completing the transfer. If the item is damaged, incorrect, or otherwise unacceptable, do not complete the transfer. Contact Liberty Build Co. immediately.
After transfer, defects or warranty concerns may need to be handled directly through the manufacturer.
Transfer fees, background-check fees, dealer fees, and shipping charges are nonrefundable unless otherwise required by law or expressly approved by Liberty Build Co.
Order Cancellations
Contact us immediately if you need to cancel an order.
We cannot guarantee cancellation once an order has entered processing, been packaged, had a shipping label created, been transferred to a distributor, or shipped.
Canceled orders may be subject to processing, payment-provider, special-order, or restocking charges when those costs have already been incurred.
Firearm, serialized-product, special-order, and distributor-fulfilled orders may not be cancelable after processing begins.
Exchanges
We do not process direct exchanges.
To receive a different item:
- Request a return for the original item.
- Wait for the return to be approved.
- Place a separate order for the replacement item.
This helps prevent inventory delays and ensures the desired replacement remains available.
Refunds
After we receive and inspect the return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, less any applicable:
- Restocking fee
- Original shipping and handling
- Return-shipping charge
- Missing-item deduction
- Damage or diminished-value deduction
- Nonrefundable processing or service fees
Approved refunds are generally submitted within 10 business days after inspection.
Your bank, card issuer, or payment provider may require additional time to process and post the refund.
Contact us if more than 15 business days have passed since we confirmed that your refund was approved.
Email: us2aarms@gmail.com
Telephone: 435-429-4306
Return Shipping
Customers are responsible for securely packaging returned items.
We strongly recommend using:
- A trackable shipping service
- Adequate insurance
- Delivery confirmation
- Packaging that protects the item during transit
Liberty Build Co. is not responsible for return packages that are lost, stolen, misdirected, or damaged before delivery to us.
Do not place firearm markings, product descriptions, or other language identifying regulated contents on the exterior of a shipment.
Contact Information
Questions about returns, refunds, cancellations, or damaged orders may be directed to:
Liberty Build Co.
331 W 600 N
La Verkin, Utah 84745
United States
Website: https://libertybuildco.com
Email: us2aarms@gmail.com
Telephone: 435-429-4306